At LOPRINCE, we strive to ensure that you are completely satisfied with your purchase. However, we understand that sometimes things don’t go as planned. To make the process as smooth as possible, we have established this Refund and Returns Policy. Please read it carefully to understand your rights and our procedures.
1. General Policy
We offer a 30-day refund and return policy from the date of delivery. If you are not satisfied with your purchase for any reason, you may return the item(s) within this period for a full refund or exchange. The item(s) must be in their original condition, with all tags and packaging intact.
2. Eligibility for Returns and Refunds
Acceptable Reasons for Returns:
- Incorrect Item: If you received an item that does not match your order.
- Defective Item: If the item is damaged or defective upon arrival.
- Change of Mind: If you simply changed your mind about the purchase.
Items Not Eligible for Returns:
- Custom or Personalized Items: Items that have been customized or personalized to your specifications.
- Perishable Goods: Items that are perishable or have a limited shelf life.
- Intimate or Sanitary Goods: Items that are considered intimate or sanitary, such as undergarments or personal care products.
- Digital Products: Items that are digital in nature, such as e-books, software, or digital downloads.
3. Return Process
Step-by-Step Guide:
- Initiate the Return: Contact our customer support team at support@loprince.com or through our website’s contact form within 30 days of receiving your order. Provide your order number and a brief explanation of the reason for the return.
- Return Authorization: Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number if your return is approved. This number is essential for processing your return.
- Package the Item: Carefully package the item(s) in their original packaging, if possible. Include any accessories, manuals, or tags that came with the item.
- Ship the Item: Send the item(s) back to our return address, which will be provided in the RMA email. We recommend using a trackable shipping method to ensure the package reaches us safely.
- Refund Processing: Once we receive and inspect the returned item(s), we will process your refund or exchange. You will receive a confirmation email once the refund has been issued.
4. Refund Methods
- Original Payment Method: Refunds will be issued to the original payment method used for the purchase. If you paid by credit card, the refund will be credited back to your card. If you used a different payment method, we will provide alternative refund options.
- Processing Time: Please allow up to 7 business days for us to process your refund once we receive the returned item(s). Your bank or payment provider may take additional time to reflect the refund in your account.
5. Exchanges
If you would like to exchange an item for a different size, color, or product, please follow the same return process outlined above. Once we receive the returned item(s), we will ship the new item(s) to you. Please note that exchanges are subject to availability.
6. Shipping Costs
- Return Shipping: You are responsible for the cost of shipping the item(s) back to us. We recommend using a trackable shipping method to ensure the package reaches us safely.
- Exchange Shipping: If you are exchanging an item, we will cover the cost of shipping the new item to you.
7. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. We will provide instructions for returning the item and will cover the cost of return shipping. Once we receive the damaged or defective item, we will either replace it or issue a refund at your discretion.
8. Final Sale Items
Certain items may be marked as “Final Sale” and are not eligible for returns or refunds. This will be clearly indicated on the product page at the time of purchase.
9. Contact Us
If you have any questions or need assistance with the return or refund process, please contact our customer support team at support@loprince.com or call us at [Your Phone Number]. We are here to help!
10. Policy Updates
We reserve the right to update this Refund and Returns Policy at any time. Any changes will be posted on this page, and we recommend you review it periodically.
Thank you for shopping with LOPRINCE. We appreciate your understanding and cooperation in following our refund and return procedures.